Terms of service

TERMS & CONDITIONS (TERMS OF SERVICE)

1. Acceptance of Terms

By accessing or using this website, you agree to be bound by these Terms & Conditions, our Privacy Policy, and all applicable Indian laws including:

  • Consumer Protection Act, 2019

  • Consumer Protection (E-Commerce) Rules, 2020

  • Information Technology Act, 2000 and related Rules

If you do not agree, please discontinue use of the website.

2. Eligibility

To use our services you must:

  • Be at least 18 years old, OR

  • Use the website under parental/guardian supervision.

You must also be legally capable of entering a binding contract under the Indian Contract Act, 1872.

3. Account Registration

When creating an account, you agree to:

  • Provide accurate and updated information

  • Maintain confidentiality of your login credentials

  • Accept responsibility for all activities under your account

We reserve the right to suspend or terminate accounts involved in suspicious/fraudulent activity.

4. Product Information & Pricing

We strive to ensure accurate product descriptions, images, nutritional facts, and prices.
However:

  • Minor variations in packaging/appearance may occur

  • Prices may change without notice

  • We may correct any pricing or listing errors even after an order is placed

If a correction affects your order, we may cancel it and issue a refund.

5. Order Placement & Acceptance

After placing an order:

  • You will receive an order confirmation email

  • This does NOT guarantee acceptance

  • Your order is confirmed only after shipping

We reserve the right to reject/cancel orders for reasons such as:

  • Stock unavailability

  • Payment errors

  • Incorrect pricing

  • Fraudulent activity

  • Regulatory or logistical issues

If cancelled, a full refund will be issued.

6. Payment Terms

We accept payments through:

  • UPI

  • Credit/Debit Cards

  • Net Banking

  • Wallets

  • Cash on Delivery (if enabled)

You agree that:

  • Payment details are valid and authorized

  • Charges made are your responsibility

7. Shipping & Delivery

We aim to deliver orders on time, but delays may occur due to:

  • Courier delays

  • Weather conditions

  • Festivals, strikes

  • Government restrictions

  • Operational issues

Once shipped, tracking details are provided to the customer.

8. Return, Refund & Replacement Policy

Our Return Policy applies to all purchases.
Key terms include:

  • Mandatory unboxing video from start to finish

  • Video must show intact seals before opening

  • Claims reviewed within 4–5 working days

  • Refund/replacement completed within 10 working days after approval

Only valid claims with proper video proof will be processed.
Full details are available on our Return & Refund Policy page.

9. Cancellation Policy

  • Orders can be cancelled before shipment for a full refund.

  • After shipment, cancellation is treated as a return request.

  • We reserve the right to cancel any order at our discretion (full refund will be issued).

10. User Conduct

As a user, you agree NOT to:

  • Interfere with website functionality

  • Upload harmful files, viruses, scripts

  • Breach intellectual property rights

  • Misuse return/refund systems

  • Engage in fraudulent or misleading activities

Violation may result in account termination.

11. Intellectual Property Rights

All material—text, logos, designs, images, videos, content, and trademarks—belongs to [Your Company Name].
You may not reproduce or use any content without written permission.

12. Third-Party Services

We may include links to third-party websites or payment gateways.
We are not responsible for:

  • Their content

  • Privacy practices

  • Service quality

You access them at your own risk.

13. Limitation of Liability

To the fullest extent permitted by law, we are not liable for:

  • Indirect or consequential damages

  • Loss of profits, data, or business

  • Delays beyond our control

Our maximum liability is limited to the purchase value of the concerned order.

14. Disclaimer of Warranties

All products and services are provided “as is” and “as available”.
We do not guarantee:

  • Continuous or error-free service

  • Specific outcomes/results from any product

  • Immediate correction of defects

15. Indemnification

You agree to indemnify [Your Company Name] against claims, losses, damages, legal fees, and liabilities arising from:

  • Your misuse of the website

  • Violation of Terms

  • Fraudulent activity

  • Abuse of services or policies

16. Suspension or Termination

We may suspend or permanently terminate user accounts for:

  • Fraudulent or abusive behavior

  • Policy violations

  • Misuse of returns

  • Security or legal concerns

Refunds (if applicable) will be issued for amounts already paid.

17. Governing Law & Dispute Resolution

These Terms are governed by the laws of India.
Jurisdiction for all disputes: [Your City/State, India] courts only.

Both parties must attempt amicable settlement before legal proceedings.

18. Grievance Officer (Mandatory Under Indian Law)

Name: [Grievance Officer]
Email: grievances@[yourdomain].com
Phone: [Number]

Complaints will be acknowledged within 48 hours and resolved within 1 month.

19. Changes to Terms

We may modify, update, or replace these Terms at any time.
The latest version will always be available on this page.
Continued use of the website means you accept updated terms.

20. Non-Returnable Items

Certain categories cannot be returned (unless defective on arrival):

  • Perishables or short shelf-life items

  • Opened supplements

  • Personal care/hygiene items

  • Digital goods or software

Exceptions will be noted on product pages.

21. Company Rights on Order Management (YOUR CUSTOM CLAUSE)

[Your Company Name] reserves the following rights for operational, quality, and safety reasons:

a) Right to Change Flavour or Variant (With Customer Confirmation)

If the ordered flavour/variant is unavailable, we may offer an alternate option.
The change will occur only after the customer confirms via call/SMS/email/WhatsApp.

b) Right to Cancel or Delete Any Order

We may cancel orders (full or partial) at our discretion for reasons including but not limited to:

  • Stock unavailability

  • Incorrect pricing

  • Fraudulent activity

  • Delivery restrictions

  • Logistics or safety reasons

A full refund will be issued if payment has been made.

c) Right to Deny Delivery

We may decline delivery if:

  • The address is unserviceable

  • Delivery attempts repeatedly fail

  • The customer refuses verification

  • Fraudulent or abusive return history is detected

A full refund will be processed.

d) Right to Refuse Service

We may refuse service to any customer whose behavior is:

  • Fraudulent

  • Abusive

  • Threatening

  • Violating any policies

Refunds will be issued where applicable.

END OF TERMS & CONDITIONS